Refund Policy
Zoomnearby Studio – Web Development Services
1. Scope of Policy
This policy governs refunds for all payments made through our website or invoicing system using Razorpay for web development and related digital services.
2. Eligibility for Refund
Refunds may be issued under the following conditions:
- Project Not Started: Full refund if cancelled before development work has begun.
- Service Incompletion: Partial refund if the final delivery does not meet the agreed-upon scope and the issue is not resolved within 15 business days.
- Duplicate Payment: Full refund of duplicate transactions.
- Service Cancellation by Zoomnearby Studio: Full refund if we are unable to start or complete the project.
3. Non-Refundable Scenarios
- Work has already begun (design, planning, or coding).
- Client-side delays or lack of communication.
- Project delivered as per the scope.
- Third-party costs (domain, hosting, APIs, etc.).
- Promotional or subscription-based packages.
4. How to Request a Refund
To initiate a refund, please contact us with the following details:
- Full Name
- Payment Receipt or Razorpay Transaction ID
- Project Reference or Invoice Number
- Reason for refund request
Requests must be submitted within 7 days of payment or service delivery.
5. Refund Processing
- Approved refunds are processed via Razorpay to the original payment method.
- It may take 7–10 business days for the amount to reflect in your account.
- A confirmation email will be sent once the refund is initiated.
6. Policy Updates
Zoomnearby Studio reserves the right to update this policy without notice. Any changes will be posted on our official website.
