At Zoomnearby Studio, we value transparency and fairness in our payment processes. This refund policy outlines the terms and conditions for payments made through our online payment system powered by Stripe.

1. Payment Confirmation

Once a payment is successfully processed via Stripe, you will receive an email confirmation of the transaction, including the payment amount and service details. Please retain this confirmation for your records.

2. Refund Eligibility

Refunds may be issued under the following conditions:

• Project Cancellation: If the project is canceled by either party before any significant work has begun, a full or partial refund may be provided based on the circumstances.
• Non-Delivery of Services: If we are unable to deliver the agreed-upon services due to unforeseen circumstances, a full refund will be issued.
• Errors in Payment: If you have been charged incorrectly or multiple times for the same service, we will promptly process a full refund of the erroneous charge(s).

3. Non-Refundable Payments

Refunds will not be issued for:

• Services that have been fully delivered and approved by the client.
• Custom development work or design services that have already commenced.
• Any deposits or milestone payments explicitly marked as non-refundable in the project agreement.

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact us at [Insert Email Address] or [Insert Phone Number] with the subject line “Refund Request.”
2. Provide details of your transaction, including the payment date, amount, and reason for the refund request.
3. Our team will review your request within 7 business days and notify you of the outcome.

5. Refund Timeline

If your refund request is approved, the funds will be returned to your original payment method within 7–10 business days. Please note that Stripe processing times may vary depending on your financial institution.

6. Dispute Resolution

In the event of a dispute regarding payments or refunds, we encourage clients to reach out to us directly for resolution before initiating a chargeback or Stripe dispute. We are committed to resolving issues amicably and efficiently.

7. Contact Information

For any payment or refund inquiries, please contact us:

Zoomnearby Studio
Email: zoomnearbybusiness@gmail.com
Phone: +91 8218647076